Estea

”Accessibility is part of good design and responsible hospitality. When the environment is easy to navigate and clear, it serves all its users better.

I am Tea Tuohioja, an accessibility and customer experience expert. I help cottage owners and accommodation venues make practical and impactful solutions that improve accessibility and customer experience. Accessibility Start and Accessibility Plus have been created precisely for this – clear, easily implementable services that bring expertise directly to the site.

Accessibility is essential in tourism: an estimated 15–20% of travelers need accessible solutions to some extent, and they often travel with family or a group. When a venue considers their needs, it serves many more customers – and customers who value accessibility often return to the same place.

My goal is to make accessibility understandable, concrete and profitable. With small changes, both usability and customer experience can be improved.”